Last Updated: July 2026
Welcome to Nuveo. Your privacy is important to us. This Privacy Policy explains how Nuveo ("we", "our", or "us") collects, uses, stores, and protects your personal information when you visit our website, make a purchase, or interact with our services.
Our store is powered by Shopify, which provides us with the e-commerce platform that allows us to offer our products and services securely.
By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.
Information We Collect
Depending on how you interact with our website, we may collect the following information:
Personal Information
- Full Name
- Shipping Address
- Billing Address
- Email Address
- Phone Number
Payment Information
When placing an order, payment details are processed securely through trusted payment gateways such as Razorpay or Cash on Delivery services.
Nuveo does not store your complete debit card, credit card, UPI PIN, or banking credentials.
Order Information
We may collect:
- Products viewed
- Products purchased
- Cart information
- Order history
- Refund and replacement requests
Device Information
When visiting our website, we may automatically collect:
- IP Address
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent on pages
- Referral source
Communication Information
Information you voluntarily provide while contacting our customer support through email, phone, WhatsApp, or contact forms.
How We Use Your Information
Your information helps us provide a better shopping experience.
We may use your information to:
- Process and fulfill your orders
- Deliver products to your address
- Process payments
- Provide customer support
- Send order confirmations and shipping updates
- Process returns, refunds, or replacements
- Improve our website and shopping experience
- Detect fraudulent activities
- Prevent unauthorized transactions
- Send promotional offers (only if permitted)
- Comply with legal obligations
Cookies & Tracking Technologies
Nuveo uses cookies and similar technologies to:
- Remember your shopping cart
- Save your preferences
- Improve website performance
- Analyze website traffic
- Measure advertising performance
- Provide personalized shopping experiences
You may disable cookies through your browser settings; however, some website features may not function properly.
Sharing Your Information
We respect your privacy and do not sell your personal information.
We may share your information only when necessary with:
- Shopify (our e-commerce platform)
- Razorpay and other secure payment providers
- Shipping partners including Shiprocket and courier companies
- Marketing and analytics platforms (such as Meta Pixel and Google Analytics)
- Government authorities when legally required
Each service provider is responsible for protecting your data under their own privacy policies.
Data Security
We take appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.
Although we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is completely secure.
Data Retention
We retain your information only for as long as necessary to:
- Complete your orders
- Resolve disputes
- Provide customer support
- Meet legal and accounting requirements
- Prevent fraud
Once no longer required, your information is securely deleted or anonymized.
Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your personal data
- Withdraw consent for marketing communications
- Request a copy of your stored information
To exercise any of these rights, please contact us using the details below.
Third-Party Services
Our website may contain links to third-party websites or use third-party services. We are not responsible for the privacy practices or content of those external websites.
We encourage you to review their privacy policies before sharing any personal information.
Children's Privacy
Our products and services are intended for individuals aged 18 years and above.
We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us immediately so we can remove it.
Changes to This Privacy Policy
Nuveo reserves the right to update this Privacy Policy whenever necessary to reflect changes in our business practices, legal requirements, or technology.
The latest version will always be available on this page with the updated revision date.
Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.
Nuveo
📧 Email: support@nuveo.co.in
🌐 Website: https://nuveo.co.in